Returns and Refunds Policy / Cancellation

Thank you for shopping at SumoATM.

If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: refound@bitxatm.com
  • By visiting this page on our website: https://www.sumoatm.com/contact-sumoatm/

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
OCRmo Technology, Inc. Str. Nicopole 77, Brasov 500063 Romania

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SumoATM.

Payment method

Payment can be made with valid credit cards (Amex, Visa, Mastercard) or Bank Transfer. In the case of a Bank payment for an online order you must also provide us with a copy of the order confirmation.

Delivery and import tax.

Delivery of goods will usually take place 2 to 8 working weeks after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable. The Company is not liable for any loss arising from delays in delivery or failure to deliver (although you may request a refund if you do not receive goods properly ordered).  The importer of record is responsible for the payment of duties and taxes, unless the invoice specifies that a third party should be billed. The shipping provider will normally pay the duty and VAT taxes to Customs on behalf of the importer, and will often charge an advancement fee for providing this service.

We do not ship goods to Embargo Country.

Refund/cancellation policy

Should you receive incorrect, damaged or faulty goods, please contact the SumoATM within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion.

Any refund will be made using your original payment method or another method at our discretion.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: refound@bitxatm.com
  • By visiting this page on our website:  https://www.sumoatm.com/contact-sumoatm/

 

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